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Returns and Refunds
Special COVID-19 Message
If you're interested in buying an instrument, but are uncomfortable play testing in-store, you can take advantage of our return policy, which allows you to isolate the instrument at home before play testing.
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we're here to help. You have options for return, refund, or exchange.
Returns and Refunds Policy
Products can be returned for a full refund, exchange, or store credit, if returned within 14 days of the purchase date.
To be eligible for a return, please make sure that the product:
- Was purchased in the last 14 days
- Is in its original packaging
- Is not marred, scuffed, scratched, dented, or otherwise damaged
A restocking fee may apply to products that do not meet these criteria (according to our assessment of the condition of the product being returned).
Returning an Online Purchase
To return an online purchase, you must obtain a Return Merchandise Authorization number (RMA).
To obtain a Return Merchandise Authorization number, contact us:
- By phone number: 415-479-3112
- By email: [email protected]
Send the product with its original packing and the RMA number to:
The Magic Flute
182 Northgate One
San Rafael, CA 94901
Attn: Customer Service
Shipping Charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Magic Flute.
Items Defective or Damaged upon Receipt
If you received a damaged product, please notify us within 24 hours for assistance. Please be prepared to provide us with the Invoice #, the date received, and pictures of the damaged packaging and product.
Contact us:
- By phone number: 415-479-3112
- By email: [email protected]
Other Non-Returnable/Non-Refundable Purchases
- Special orders, unless defective or damaged upon receipt
- Items purchased on clearance
- Consumable items such as (but not limited to) strings, picks, drum sticks, drum heads, reeds, rosin
- Items that cannot be adequately sterilized such as (but not limited to) harmonicas, wood recorders, ear plugs, in-ear monitors
- Copyrighted material such as (but not limited to) printed music, CD's, and software
- Installed items such as (but not limited to) tuning machines, pickups or other electronic parts, instrument hardware
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone: 415-479-3112
- By email: [email protected]