Returns and Refunds Policy

Thank you for shopping at The Magic Flute.

If you are not entirely satisfied with your purchase, we're here to help.

Products can be returned for a refund within 10 days of the original purchase of the product. Products can be returned for a store credit if returned within 21 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 10 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • For online purchases, you must obtain a Return Merchandise Number (RMN) from us

A restocking fee may apply to products that do not meet these criteria.

To obtain a Return Merchandise Number (RMN), contact us:

Send the product with its original packing and the RMA number, to:

182 Northgate One San Rafael, CA 94901 USA

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Magic Flute.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Ordinary sale items can be returned for a refund. Consigned, clearance, or special order items cannot be returned for a refund.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:



CALL US: 415-479-3112

 Order/Rent Online: