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The Magic Flute Music Lessons Policy

We’re excited to have you join The Magic Flute Music Lessons!  Please take a moment to review our program policies, which student, or legal guardian, agrees to follow.

Tuition Billing: The Magic Flute Music Lessons is a subscription-based program. Upon registration, an initial payment for a single lesson (if applicable) or for the first month’s tuition is necessary to reserve a single or weekly lesson time. Payment does NOT guarantee make up lessons or other lessons outside of regularly scheduled lesson times. Tuition for a given month is due, in full, every four (4) weeks and will be automatically renewed. The Magic Flute Music Lessons reserves the right to stop lessons if payment is not recieved. Tuition is always non-refundable, even in the case of mid-month cancellations or emergency absences, but in certain instances, creditable.

Teacher Zone: The Magic Flute Music Lessons utilizes Teacher Zone, a web-based platform designed specifically for the performing arts to schedule and track lessons and communicate with students, parents and teachers.  Students/Parents are required to use Teacher Zone to communicate with their teachers (via chat), manage payment methods and to notify the school and Teacher of requests for lesson cancellation or rescheduling.

Cancellation with Less Than 24-hours Notice: No make up lessons, refunds, or prorated rates will be given for lessons missed without at least 24-hours’ notice prior to the scheduled lesson time.  

Cancellation with More Than 24-hours Notice :  For cancellations within a week of the lesson (i.e., "last minute" but more than 24-hours before the lesson), the lesson will be banked and can only be used as a make up lesson, which must be scheduled within 30 days of the original lesson day/time or be forfeited. Notice of cancellation must be given (best via Teacher Zone) to both Teacher and The Magic Flute.

Planned Absences: For cancellations more than a week in advance (i.e., Spring Break, vacation, other planned absences), the lesson can either be refunded or applied to the next series of lessons. Notice of cancellation must be given (best via Teacher Zone) to both Teacher and The Magic Flute.

Make up Lessons: Notification of cancellation does NOT guarantee a make up lesson. Make up lessons will be subject to the availability of the teacher. All make up lessons must occur within 30 days of the missed lesson. There can be no more than one (1) make up lesson in any given month and no more than six (6) in an entire year. Notification of planned absences (i.e., Spring Break, vacations) are best provided at least 30 days in advance. In the event your teacher needs to cancel a lesson, you will be offered a make up lesson within 30 days. If a make up lesson is not available, your account will be credited for the missed lesson.

Emergencies: In the case of unforeseen circumstances when a 24-hour cancellation notice is not possible, tuition remains non-refundable. A make up lesson may be offered at the discretion of the teacher and/or The Magic Flute Music Lessons and subject to teacher availability. No more than two (2) emergency make up lessons will be offered per year.

Instructors: Students enroll with The Magic Flute Music Lessons, not individual teachers. Students may not solicit teachers for instruction outside The Magic Flute Music Lessons. The Magic Flute Music Lessons reserves the right to change teachers temporarily (i.e., hire a substitute) or permanently. In the rare occasion that a teacher is not available for a regularly scheduled lesson time, an alternative time will be arranged or tuition fees will be refunded.

Withdrawal/Subscription Cancellation: Students are responsible for all monthly tuition fees incurred from the lesson start date until a cancellation notice is received by The Magic Flute Music Lessons via text or email to [email protected] To withdraw from a monthly subscription, you must notify The Magic Flute Music Lessons Program Administrator of cancellation of your subscription prior to your next payment due date. CANCELLATION NOTICES MUST BE VIA PHONE CALL WITH A PROGRAM ADMINISTRATOR (415-479-3112), SUPPORTED WITH AN EMAIL TO [email protected], NOT TO THE TEACHER. Tuition payment is never refunded for discontinuing lessons already billed. Missed lessons not already made up will not be refundable upon withdrawal/subscription cancellation.

Student, or legal guardian, agrees that the Policy becomes effective when accepted in Teacher Zone and remains in effect as long as services are provided via scheduled lessons.

 

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