We’re Hiring a Full-time Sales Associate!

Do you love music and the idea of working with a group of like-minded folks, serving the vibrant Marin County music community? 

If so, read on.

You know us, The Magic Flute, we’re a family-owned business dedicated to providing a space to celebrate and encourage the joy of music among players and enthusiasts of all ages and levels.  We offer an unparalleled assortment of instruments (band, orchestra, fretted, keyboard, and percussion), for sale and rent, plus sheet music, accessories, and high-quality services including repair and music lessons. Our support of music education through instrument rentals and sponsorships since 1976 has earned us a solid reputation in the local music community.  Professionals and enthusiasts alike, come to us for products, service and support.

Sales Associates’ Lead our Customer Service

We’re looking for a full-time sales associate to join our team of professionals to share their joy of music with everyone who walks through our door–welcoming customers and providing them with an outstanding sales experience. In this role your goal is to educate customers so they can make informed decisions.  You’ll need to have good technical skills and an ability to work effectively and efficiently on our point of sales system (AIM) and communication platforms (Podium, Google). This is a high energy position for someone who cares about music and who wants to be part of an awesome team of like-minded sales professionals. There is also the opportunity for upward career mobility.

Essential Job Function and Responsibilities

  • Opening and closing the store
  • Answering phones and greeting customers
  • Handling cash and other forms of payment accurately and professionally
  • Explaining the instrument rental offer, efficiently and accurately answering customer questions
  • Store and merchandise display maintenance
  • Providing knowledge-based recommendations with the customer’s interests in mind
  • Staying informed of store business objectives and industry trends
  • Continual learning, training, and growing as a music industry professional
  • Customer communications (phone, email, SMS)
  • Special projects and assignments as requested

Job Requirements

  • Flexibility - in this position you will wear multiple hats
  • Evenings, and at least one weekend day
  • 32-40 hours per week, (4-5 days minimum)
  • Learn and embrace our core principles of customer service
  • Learn and use our business systems for the efficient and accurate capture of relevant customer information
  • Expand knowledge of music and musical equipment across all categories
  • Clock in at least 5 minutes before and no more than 10 minutes before your shift
  • California mandatory 10-minute breaks for every 4 hours worked during a shift
  • California mandatory 30-minute lunch break for every 5 hours worked during a shift

Qualifications, Professional/Technical Competencies

  • Demonstrated attention to detail
  • Experience playing an instrument, strongly preferred
  • Retail sales experience, strongly preferred
  • Computer-use competence and confidence
  • Experience with instrument tuning or setup
  • Proficiency with social media platforms and tools
  • Able to handle a variety of tasks quickly and efficiently
  • Excellent interpersonal skills, high energy, and enthusiasm for a high customer service-oriented environment
  • Team oriented, strong cross group collaborator
  • Self-starter
  • Excellent verbal skills

Benefits and Compensation

  • Competitive hourly rate based on experience
  • Medical & dental plan available
  • Paid vacation after qualifying period

Apply Today

Applications can be submitted via email ([email protected]) or dropped-off at the store. Include a brief explanation as to why you’re interested and would be a good fit for our team, along with a resume.

The Magic Flute, 182 Northgate One, San Rafael, CA, 94901, TheMagicFlute.com

Principals only. No recruiters please. Do NOT contact us with unsolicited services or offers

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