Safe Shopping Experience 

We continue to closely monitor, and adhere to, State and County guidelines to ensure everyone’s safety. 

Below you will find more information about our store procedures and the precautions we are taking to make it safe and easy to shop with us so that we can provide you with what you need to keep playing music.

 

Store Hours

Regular store hours for shopping and curbside pickup.

  • Monday - Friday, 10am - 7pm
  • Saturday, 10am - 6pm
  • Sunday, Noon - 6pm

 

Contact Us

We are available by phone, 415-479-3112, during store hours listed above to answer questions, check inventory, or take an order.

 

Safety Procedures--Here's what we're doing in our store to keep you and our team healthy

Employee Training and Support 

We have developed personal prevention procedures and protocol to ensure all employees understand and are well-versed in the guidelines and best practices for maintaining their health:

Cleaning

Our store is cleaned by a professional cleaning service multiple times per week. In addition, we are cleaning and disinfecting our sales floor, POS stations, and other high-touch areas throughout the day and after each use.

Hygiene

We will be washing our hands frequently, including after every interaction with a customer, delivery provider or other team member. Every team member, including Repair Shop, has been provided with hand sanitizer, tissues and disinfectant for their POS station and supplies are available throughout the store for customer use. 

Personal Protective Gear

Wearing protective masks within our store is no longer mandatory for vaccinated individuals and we are relying on the honor system.  Disposable masks are available to customers, if desired. Employees have also been provided with a supply of cloth masks to be worn at their discretion.

Available by Phone or Email

In case you do not want to or cannot travel, or you want to arrange for curbside pickup in advance, there are several ways to reach us.  We have staff dedicated to answering the telephone 415-479-3112 during our regular business hours to answer questions about inventory availability or to assist you with a purchase or rental.  You can also browse our website and place an online order, or rent an instrument online, or use our contact form for any other questions or inquiries.

Instrument Handling

If you’re interested in trying an instrument before you purchase it, a team member will pull the instrument for you, disinfect it before handing it over, and again before returning it to the display wall or case. 

Repair Shop

Our Repair Shop is open, and technicians are available and will come to the front of the store for consultation.

 

School Music Program-Rental Customers

Rental instruments are available and can be ordered online for curbside pickup.  You can also visit the store for a consultation and rental.

If your student plans to continue with classes and/or lessons in the Fall, you can easily renew your rental online.  And the earlier the better.  Take advantage of the Early Bird Special to save money and to provide your young player with an instrument all Summer.

We are accepting rental returns daily during normal business hours. Simply bring the instrument to the store and a sales associate will assist you. We have implemented a new, quick return process to make it easier.

 

In-Store Studios and Music Lessons

Our studios are closed to teachers and students until further notice, we anticipate opening in July or August.  In the meantime, our teachers are still offering remote/video conference lessons.  Get started with a FREE Trial Lesson.

 

To Our Valued Customers,

Despite all the uncertainty and challenges of the last several months, one thing remains unchanged and that is our shared love of music. In fact, we all need music now more than ever. Since inception in 1976, The Magic Flute has remained focused on supporting our vibrant music community, especially the school music programs and all the young players as they are the future.

We thank you for your continued support.

The Magic Flute Team

 
 

 

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